Devices & setup
Computers, phones and tablets set up, connected and ready to enjoy. Patient help with the devices you use every day.
PRIVATE
TECHNOLOGY
CONCIERGE
Discreet technology support for your home and family. Personally delivered by one trusted expert.
BATH | WILTSHIRE | COTSWOLDSUK-WIDE REMOTE SUPPORT · WIDER VISITS BY ARRANGEMENT
ABOUT · WHO IT’S FOR
For individuals and families.
For individuals and families who value their time, privacy and peace of mind—and want one trusted expert to take care of their everyday technology.
Individual
An independent older client.
A retired gentleman enjoys his home and independence, but a new iPad, account logins and unexpected messages can interrupt the things he wants to do.
How I help. I make everyday devices easier to use, explain unfamiliar messages and help him stay connected with family—with patient support from someone familiar.
Individual
A busy professional.
A busy professional balances work, travel and a full personal life. She wants her phone, laptop and home Wi-Fi to work together without spending evenings troubleshooting.
How I help. I sort the setup, resolve everyday problems and offer clear advice on upgrades and AI, so technology takes less of her time.
Family
A busy household of five.
Two parents and three children share a home full of devices. Homework, video calls, gaming and streaming all depend on reliable Wi-Fi and sensible settings.
How I help. I help the household stay connected, set up new devices and guide safer everyday use—with one trusted contact instead of several support desks.
Family
A couple and elderly parents.
A couple want their elderly parents to feel confident with phones, video calls and home technology, even when they cannot be there themselves.
How I help. With everyone’s agreement, I provide patient help across the agreed homes, keep useful setup records and become a familiar person the family can turn to.
Illustrative scenarios and images, rather than client testimonials. Support is tailored to your agreed needs, homes and membership.
ABOUT · HOW IT WORKS
The process.
01
Get in touch
Call or message me about what you need help with.
02
Choose your support
Remote help, a home visit or membership, with costs agreed upfront.
03
I take care of it
Practical help and clear next steps.
04
Ongoing care
Membership adds planned visits and regular check-ins.
05
Stay in control
Cancel your membership at any time.
ABOUT · WHY NEOHERO
One expert.
Personal care.
One familiar expert who knows your home, respects your privacy and makes technology feel effortless.
Insured for your peace of mind.
One familiar expert
Speak directly with me, with continuity from your first call to ongoing care.
Your privacy first
Remote access only with your permission. Stay in control and end the session whenever you choose.
Clear, agreed costs
Know the price and scope before work begins. Any additional charges are agreed first.
Safer everyday technology
Practical help with updates, backups, account protection and safer home networks.
SERVICES
A complete technology
concierge for your home.
I look after your devices, connectivity and everyday smart home technology, bringing clear advice and practical help to the things you rely on.
Wi-Fi & connectivity
Stronger Wi-Fi, fewer interruptions. Help with broadband, routers and reliable coverage throughout your home.
Smart home assistance
Lighting, doorbells, security and home controls, working together simply. A connected home that feels effortless.
TV & entertainment
Your favourite programmes, music and films, made simple. Help with smart TVs, streaming and home audio.
Apple & everyday tech
Personal help with iPhone, iPad, Mac and Apple Watch. Bring your devices together and get more from the features you use.
AI training
A personal introduction to AI, tailored to your interests and daily life. Learn to get useful results, protect your privacy and recognise unreliable advice, with clear, patient guidance.
Ongoing support
One familiar expert who gets to know your household. I provide clear advice, planned check-ins and practical support, with continuity from one conversation to the next.
AREAS WE COVER
Local expertise.
Personally delivered.
BATH · WILTSHIRE · COTSWOLDSUK-WIDE REMOTE SUPPORT · WIDER VISITS BY ARRANGEMENT
Local travel is included for agreed homes normally within a 45-minute drive of Draycot Cerne, near Chippenham.
Wider visits are available by arrangement. Please confirm your postcode before booking. Coverage and travel details.
Remote support, throughout the UK.
Wherever you are, personal help is only a call away.
ON-DEMAND SUPPORT
Expert support
Remote or at home.
Personal help, directly from me. Choose remote support throughout the UK or a home visit within my confirmed local area. Support hours are Monday–Friday, 9am–9pm, excluding bank holidays; sessions and visits are by appointment.
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REMOTE SUPPORT
Remote Call ( 30 minutes )
£95.00- 30 minutes of personal remote support, directly with me
- Phone, video call or secure screen sharing
- Available throughout the UK, by appointment
- Mon–Fri, 9am–9pm, excluding bank holidays
- Extra non-member time: £95 per 30 minutes, agreed first
- Members: use your allowance; extra help £60/30 minutes
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IN-HOME SUPPORT
Home Visit ( 1 hour )
£195.00- One hour of personal support at home, directly with me
- £195 including core local travel
- Normally within 45 minutes of Draycot Cerne; address checked
- Additional non-member time: £90 per 30 minutes
- Active members: £150/hour for additional home support
- Mon–Fri, 9am–9pm, by appointment
- Wider visits by prior arrangement and fixed travel quote
LIMITED MEMBERSHIP
A select number of clients.
A more personal service.
I intentionally limit membership so every client receives my time, attention and continuity. I get to know your home, understand your preferences and remain your single, trusted point of contact.
Membership is subject to availability.
MEMBERS-ONLY BENEFIT
Weekend reassurance.
Emergency remote support from the expert you know.
9am–9pm
Saturday & Sunday
Remote help, subject to availability and plan allowance. View weekend support details.
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INDIVIDUAL MEMBERSHIP
Individual
£249.00 / month- One named person, one agreed local home
- The same expert, remotely and at home
- 60 minutes of phone & remote help each month
- Two planned 1-hour home visits per year, spaced six-monthly
- Quarterly check-in & annual technology review
- Personal technology record, safety & AI guidance
- One-off assessment & setup: £395
- Local travel included; confirm coverage before joining
- Mon–Fri, 9am–9pm; four-working-hour response target
- Four weekend emergency remote sessions per year, up to 30 minutes each
- Cancel your membership at any time
£644 initially, then £249/month
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FAMILY MEMBERSHIP
Family
£399.00 / month- Up to six named family members, two agreed local homes
- The same expert, remotely and at home
- 120 minutes of phone & remote help each month, shared
- Four planned 1-hour home visits per year, spaced quarterly
- Quarterly check-in & annual review of each covered home
- Family technology records, safety & AI guidance
- One-off assessment & setup: £595
- Local travel included; agree both homes before joining
- Mon–Fri, 9am–9pm; four-working-hour response target
- Six shared weekend emergency remote sessions per year, up to 30 minutes each
- Cancel your membership at any time
£994 initially, then £399/month
Join Now
One-off assessment and setup: £395 Individual or £595 Family, charged with your first monthly payment. Membership terms · Support hours and full plan details.
GET IN TOUCH
Let’s make
technology effortless.
Speak directly with me about your technology, a home visit or membership. I provide support Monday–Friday, 9am–9pm UK time, excluding bank holidays. Appointments are agreed in advance.
Unit 8, Lake Farm
Draycot Cerne, SN15 4SQ
