Family

Description

Personal care for your family

£399 per month, plus a one-off £595 assessment and setup fee. I look after up to six named family members across a maximum of two agreed local homes, including parents if required. People, homes, complexity and coverage are agreed before acceptance.

Care throughout the year

Up to 120 minutes of telephone and remote assistance each membership month, shared across the family. A short quarterly family check-in and agreed technology records help me provide consistent support.

Four planned home visits of up to one hour per membership year, shared across the homes: one in each three-month membership period. An annual review of each covered home takes place within those visits. Book visits with me while membership is active; unused visits do not roll over between periods.

Your personal introduction

I review the agreed connectivity, key devices, account recovery and backup arrangements, then prepare a personal technology record and written action plan. This assessment is separate from planned membership visits and includes local travel. Existing faults and remedial work are quoted separately. Any overlap with a recent paid NeoHero assessment is credited by agreement before purchase.

Clear scope and availability

I provide support Monday to Friday, 9am–9pm UK time, excluding bank holidays. I aim to respond to member requests within four working hours during those hours. This is a response target, not a guaranteed fix or arrival time. Sessions and visits are by appointment, around existing commitments; there is no 24-hour cover or guaranteed emergency attendance. I explain my availability before accepting work and discuss any specialist involvement with you first.

Monthly remote allowances cover telephone advice, troubleshooting, purchasing advice, online safety and everyday AI guidance. Time is shared across covered people, does not roll over and has no cash value. Additional remote support is £60 per 30 minutes, agreed first. Additional home support is £150 per hour, then £75 per additional 30 minutes, with local travel included. Installations, major migrations, extended training, specialist work, equipment and software subscriptions are quoted separately.

Local travel included

Published membership prices and setup fees include travel to agreed homes within my core area, normally up to a 45-minute drive each way from Draycot Cerne. Roughly 25–30 miles is only a planning guide; the confirmed address and route determine coverage. Please speak to me before joining so I can agree the covered people, properties, complexity and availability. Visits around 45–75 minutes away may be arranged with a fixed travel supplement agreed before booking. Longer journeys and larger arrangements are privately quoted.

Members-only weekend reassurance

Emergency remote assistance is available to request on Saturdays and Sundays, 9am–9pm UK time, subject to my availability. Individual includes four emergency sessions per membership year; Family includes six, shared across the covered family and homes. Each qualifying incident includes up to 30 minutes, additional to your normal monthly phone and remote allowance.

This is for urgent technology problems that reasonably cannot wait until Monday, such as suspected account compromise, loss of access to an important device or account, or essential home connectivity failing. Routine setups, training and purchasing advice remain weekday work. Call or WhatsApp me and explain the urgency. I respond as promptly as I can, subject to availability; there is no guaranteed weekend response or resolution time, and the weekday four-working-hour target does not apply.

Further remote time beyond the included 30 minutes, or after the annual sessions are used, is £60 per 30 minutes, agreed before continuing and subject to availability. Weekend assistance is remote only; home visits are not included. The allowance runs from membership activation and each yearly anniversary, is available only while membership is active, does not roll over and has no cash value.

Membership and cancellation

Membership places are limited to an initial intake of 25. Your membership renews monthly; you can cancel at any time to stop future renewals, with access continuing until the end of the period already paid for. Included visits are spaced across the membership year while membership remains active, are not monthly cash credits and do not roll over between periods. Statutory cancellation and consumer rights are unaffected; see the Terms and Refund Policy.